Shipping policy

SHIPPING & DELIVERY POLICY

Well Hello Gorgeous Official

At Well Hello Gorgeous Official, we aim to deliver your favourite products safely and conveniently to your doorstep across Pakistan.

1. Delivery Coverage

  • We offer delivery across Pakistan, including Karachi, Lahore, Islamabad and other serviceable cities.

  • Delivery is subject to courier service availability in your area.

  • Remote areas may require additional delivery time.

2. Order Processing Time

  • Orders are generally processed within 1–3 working days after confirmation.

  • Processing time may increase during sales, promotions, public holidays or high order volumes.

  • Customers may receive an order confirmation through WhatsApp, phone or other available communication channels.

3. Delivery Time

  • Karachi: Estimated 2–5 working days.

  • Other major cities: Estimated 3–7 working days.

  • Remote areas: Delivery may take longer.

These are estimated timelines, not guaranteed delivery dates.

4. Shipping Charges

  • Delivery charges will be displayed or communicated before order confirmation.

  • Shipping charges may vary depending on the destination, parcel weight and courier service.

  • Any applicable additional charges will be communicated to the customer.

5. Cash on Delivery (COD)

  • Cash on Delivery is available in selected serviceable areas.

  • Customers must pay the full confirmed order amount at the time of delivery.

  • Please keep the exact amount ready whenever possible.

  • Customers should not place fake or unserious COD orders.

6. Correct Delivery Information

Customers are responsible for providing:

  • Full name

  • Active phone number

  • Complete delivery address

  • City and postal code, where applicable

Incorrect or incomplete information may cause delivery delays or failed deliveries.

7. Parcel Receiving Instructions

  • Please check the parcel packaging before accepting delivery.

  • Record a continuous, unedited unboxing video before opening the parcel.

  • Keep the courier label and original packaging.

  • If you find any damaged, incorrect or missing item, contact us within 24 hours of delivery and share your unboxing video and order number.

  • Please refer to our Return & Refund Policy for complaint resolution.

8. Delayed or Failed Deliveries

Delivery delays may occur due to:

  • Weather conditions

  • Public holidays

  • Courier service delays

  • Incorrect contact details

  • Unavailability of the recipient

We will try our best to assist customers in tracking and resolving delivery issues.

9. Refused or Uncollected Parcels

Customers are requested to accept their confirmed orders. Repeated refusal or failure to collect parcels may result in restrictions on future COD orders, subject to applicable law.

10. Lost or Damaged Shipments

If a parcel is lost or damaged during transit, please contact us as soon as possible. We will coordinate with the courier service and work towards an appropriate resolution.

11. Contact Us

For shipping updates, delivery questions or assistance, please contact Well Hello Gorgeous Official through our official website or WhatsApp customer support.

Well Hello Gorgeous Official
Your happiness and trust matter to us. Thank you for shopping with us!